All enterprise licenses come with:
- Base Support package, including access to our Customer Portal
- Dedicated Customer Success Manager to act as your strategic advisor – aligning your project to defined, measurable goals, collecting feature requests, sharing roadmap input, and more
- Access to our Solutions Architect team, the technical counterpart on Customer Success – for providing recommendations on best practices, implementation, and configuration support
| Support Level | Base | Premium | 24/7 |
| Description | Included with your enterprise license, get answers to your questions and solutions to your technical issues. | Faster responses when time is of the essence. Complemented by access to more technical resources to get what you need to solve the issues you’re facing. | Your data never sleeps and neither does our support. All the additional resources included in Premium support and around the clock responses by Stardog Support Engineers. |
| Availability |
Monday - Friday 7am - 5pm ET |
Monday - Friday 7am - 5pm ET |
24/7/365 |
| First Reply Time | |||
| Urgent | 1 Business Day | 4 Business Hours | 2 Calendar Hours |
| High | 2 Business Days | 1 Business Day | 4 Calendar Hours |
| Normal | 3 Business Days | 2 Business Days | 1 Business Day |
| Low | 4 Business Days | 3 Business Days | 2 Business Days |
| Resources | |||
| Dedicated Customer Success Manager | |||
| Private Maven Repository | |||
| Historical Docker Images | |||
| Priority Bug Fixes/ Feature Requests | |||
| Access to Snapshot Builds | |||
| Pricing | Included | Contact Us for Pricing | Contact Us for Pricing |
