| Support Level | Freemium | Premium | 24/7 |
| Description | The Freemium Plan provides essential support services to help you get started with ADAMftd. It includes access to a comprehensive knowledgebase, AI Chat for automated assistance, and a ticketing system to log and track support requests. Additionally, you can engage with our community groups to share experiences and solutions with other users. | Along with all the features in the Freemium Plan, the Premium plan includes live chat support for real-time assistance and the ability to provide feedback on our product roadmap. Human support is available 8 hours a day, 5 days a week (EST), to help resolve more complex issues. This plan is suitable for users who need more interactive support options. | The Premium Plan provides the highest level of support for ADAMftd users. It includes all the features of the Standard Plan, with the addition of 24x7 support to ensure you can get help whenever you need it. This plan also offers comprehensive human support 24 hours a day, 7 days a week (EST), to assist with any issues you might encounter. |
| Availability |
Monday - Friday 1am - 5pm ET |
Monday - Friday 1am - 5pm ET |
24/7/365 |
| First Reply Time | |||
| Urgent | 4 Business Day | 1 Business Day | 2 Calendar Hours |
| High | 7 Business Days | 2 Business Day | 8 Calendar Hours |
| Normal | 10 Business Days | 3 Business Days | 1 Business Day |
| Low | 15 Business Days | 5 Business Days | 2 Business Days |
| Resources | |||
| Knowledgebase | |||
| AI Powered Chatbot | |||
| Online Tickets | |||
| Community Groups | |||
| Public Roadmap with Feedback | |||
| Live Chat Support | |||
| Phone Support | |||
| Dedicated Account Manager | |||
| Priority Bug Fixes | |||
| Priority Feature Requests | |||
| Personalized, Expert-Crafted Reports | |||
| Pricing | Included | Included Free for Essential, Professional, Enterprise & Premium Customers | Contact Us for Tailored Pricing |
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. You can view our privacy policy, or learn more about our cookies policy here.